Find the Cause of Every Trouble
The foregoing rules must be studied carefully and be clearly tabulated in your mind to be able to tell what to put into commission again and what to discard as junk. It will take time to learn how to discriminate, but keep at it persistently and persevere, and as you pass judgment on this battery and that battery, ask yourself such questions as: What put this battery in this condition? Why are the negative plates granulated? Why are the positive plates buckled? What caused the positive plates to disintegrate? Why are the separators black? Why is the case rotten when less than a year old? Why did the sealing compound crack on top and cause the electrolyte to slop? Why did one of the terminal connectors get loose and make a slopper? Who is to blame for it, the car manufacturer, the manufacturer of the battery, or the owner of the car? Why did this battery have to be taken off the car, opened up and rebuilt at 5 months old, when the battery taken off a car just the day before had been on for 30 months and never had been charged off the car but once? There is a reason; find it. Locate the cause of the trouble if possible, remove the cause; your customer will appreciate it and tell his friends about it, and this will mean more business for you.