American Telephone Practice Superior
The superior telephone development in America is largely due to the efficiency of American telephone equipment and practice. The mechanical development has not only kept pace with public needs, but has anticipated them.
It is the practice of the Bell System, for example, to make what are called “fundamental development plans,” in which a forecast is made of the telephone requirements of each American city twenty years ahead. The construction in each city is begun with these ultimate requirements in view. Underground conduits are built, central offices located and cables provided with an eye to the future, and if these plans are carried out important economies are obtained. If the plans are abandoned, the loss may be very great. Furthermore, there are sure to be times when the service will be interrupted and seriously impaired if such plans for the future are not made and consistently carried out.
It is characteristic of the best telephone management that while it cannot always perfectly forecast the direction of immediate growth, it should be built far enough ahead of present requirements to have a pair of wires ready for each new customer. The fact that New York and other large American cities have a considerable investment in telephone plant constructed to meet a prospective demand, is the price which must be paid by any telephone management which really supplies the wants of the American people. Every additional subscriber that is connected with the system, requires sooner or later an outlay of new capital for his proportionate share of the whole plant, including equipment, wires, poles, cables, switchboards and real estate. In America the new subscriber finds his need anticipated and the facilities provided.
It is characteristic of private management that plans can be made for the future with reasonable assurance that the necessary funds will not be arbitrarily withheld, or that the work of the past will not be ruthlessly cast aside.
Another factor of telephone service in America is promptness. Local connections are made in a few seconds. In the case of interurban and long-distance calls, to prevent the long waiting for a turn, which abroad sometimes is a matter of hours, the American engineer provides enough long-distance trunks, so that, except in cases of accident, customers at the busiest times of the day are connected with distant points without delay.